Refund & Returns Policy

Your satisfaction is our top priority. Learn about our hassle-free return and refund process.

Return Window

At Golden Goose Midstar, we offer a generous 30-day return window from the date of purchase. This gives you plenty of time to try your sneakers and ensure they meet your expectations.

Important Note:

Returns must be initiated within 30 days of your purchase date. Items returned after this period may not be eligible for a full refund.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

  • Original Condition: Items must be in their original, unworn condition with all tags attached
  • Original Packaging: Include the original shoe box, dust bags, and any accessories
  • No Damage: Items should be free from damage, stains, or excessive wear
  • Proof of Purchase: Include your receipt or order confirmation
  • Clean Soles: Shoe soles must be clean and show no signs of outdoor wear

How to Return

Returning your Golden Goose Midstar sneakers is simple and convenient:

  • Step 1: Contact our customer service team at [email protected]
  • Step 2: Provide your order number and reason for return
  • Step 3: Receive your prepaid return shipping label via email
  • Step 4: Pack your items securely in the original packaging
  • Step 5: Attach the return label and drop off at any authorized shipping location

Refund Process

Once we receive and process your return, we'll issue your refund promptly:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method used for purchase
  • Bank Processing: Allow 5-10 business days for the refund to appear in your account
  • Confirmation: You'll receive an email confirmation once your refund is processed

Full Refund Guarantee:

We provide full refunds for all eligible returns, including the original purchase price. Return shipping is free when using our provided label.

Exchanges

Need a different size or style? We're happy to help with exchanges:

  • Size Exchanges: Free exchanges for different sizes of the same model
  • Style Exchanges: Exchange for different Golden Goose Midstar models (subject to price difference)
  • Processing Time: 5-7 business days once we receive your original item
  • Shipping: We'll send your exchange item via priority shipping at no extra cost

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Items worn outdoors or showing signs of use
  • Items returned after 30 days
  • Items without original packaging or tags
  • Custom or personalized items
  • Items damaged by misuse or normal wear

International Returns

We accept returns from international customers with the following considerations:

  • Return Shipping: Customer is responsible for return shipping costs
  • Customs: Any customs fees or duties are the customer's responsibility
  • Processing Time: Allow additional time for international shipping and customs clearance
  • Currency: Refunds processed in the original currency of purchase

Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right immediately:

  • Immediate Replacement: We'll send a replacement item right away
  • Full Refund Option: Choose a full refund if replacement isn't desired
  • No Questions Asked: We stand behind the quality of our products
  • Expedited Processing: Priority handling for all defective item claims

Questions About Returns?

Our customer service team is here to help!

Email: [email protected]

Address: 4782 Madison Avenue, New York, NY 10022

Hours: Mon-Fri 9:00 AM - 7:00 PM EST