Refund & Returns Policy

At Golden Goose Midstar, we offer a generous 30-day return window from the date of purchase. This gives you plenty of time to try your sneakers and ensure they meet your expectations.

To ensure a smooth return process, please make sure your items meet the following conditions:

• Original Condition: Items must be in their original, unworn condition with all tags attached
• Original Packaging: Include the original shoe box, dust bags, and any accessories
• No Damage: Items should be free from damage, stains, or excessive wear
• Proof of Purchase: Include your receipt or order confirmation
• Clean Soles: Shoe soles must be clean and show no signs of outdoor wear

Returning your Golden Goose Midstar sneakers is simple and convenient:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your prepaid return shipping label via email
• Step 4: Pack your items securely in the original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location

Once we receive and process your return, we'll issue your refund promptly:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method used for purchase
• Bank Processing: Allow 5-10 business days for the refund to appear in your account
• Confirmation: You'll receive an email confirmation once your refund is processed

Need a different size or style? We're happy to help with exchanges:

• Size Exchanges: Free exchanges for different sizes of the same model
• Style Exchanges: Exchange for different Golden Goose Midstar models (subject to price difference)
• Processing Time: 5-7 business days once we receive your original item
• Shipping: We'll send your exchange item via priority shipping at no extra cost

For hygiene and quality reasons, the following items cannot be returned:

• Items worn outdoors or showing signs of use
• Items returned after 30 days
• Items without original packaging or tags
• Custom or personalized items
• Items damaged by misuse or normal wear

We accept returns from international customers with the following considerations:

• Return Shipping: Customer is responsible for return shipping costs
• Customs: Any customs fees or duties are the customer's responsibility
• Processing Time: Allow additional time for international shipping and customs clearance
• Currency: Refunds processed in the original currency of purchase

If you receive a damaged or defective item, we'll make it right immediately:

• Immediate Replacement: We'll send a replacement item right away
• Full Refund Option: Choose a full refund if replacement isn't desired
• No Questions Asked: We stand behind the quality of our products
• Expedited Processing: Priority handling for all defective item claims